PrivacyPolicy
Your trust is our foundation. Learn how we collect, protect, and handle your merchant and customer data responsibly.
Effective Date: August 18, 2026
At Softune, we respect your privacy and are committed to protecting the personal data of our store owners, partners, and visitors.
1Information We Collect
We collect personal data you provide directly to us, such as your name, billing address, email, store URLs, and payment credentials. We also automatically gather device information, IP logs, and system metrics during storefront administration.
2How We Use Your Data
We utilize collected information to maintain your multi-tenant stores, process recurring payments, coordinate courier logistics API endpoints, send automated text messages, and provide developer tools to scale conversion rates.
3Data Protection & Security
We run advanced tokenized encryption schemas across relational databases. Multi-tenant customer accounts are logically isolated, preventing unauthorized leaks, server vulnerabilities, or data intersections.
4Third-Party Sharing & APIs
We never lease, sell, or rent your database records to marketing firms. We only forward essential logistics payload data to delivery providers (courier partners you connect) and other processors you explicitly enable, so orders can be fulfilled.
5Your Rights & Access Options
Under GDPR, CCPA, and global data privacy acts, you retain full rights to request logs of your stored data, rectify catalog records, revoke tracking consent, or completely purge your store's database files.
Have questions about your data or wish to request database deletion? Contact our team at Privacy Operations.