RefundPolicy
Transparent billing guarantees. Review our cancellation guidelines, billing cycles, and pro-rated refund policies.
Effective Date: August 18, 2026
We strive to deliver robust SaaS infrastructure. Below are our official conditions for processing plan upgrades, downgrades, and billing disputes.
114-Day Satisfaction Guarantee
We provide a 14-day money-back guarantee for all initial subscription plans. If Softune does not meet your business requirements, you can request a full refund within 14 days of account activation.
2Subscription Renewals
Monthly and annual renewal fees are automatically billed to your recorded payment method. Renewals are non-refundable. To prevent future billings, you may cancel your subscription at any time via the admin dashboard.
3Custom Design & Migration Exclusions
Fees paid for custom storefront theme coding, database migrator assistance, or professional setup configurations are non-refundable once design layout files or database pipelines have been initialized.
4Refund Processing & Gateways
Approved Softune subscription refunds are credited back to your original payment method within 5 to 10 working days, subject to the payment provider’s processing times and any applicable fees.
Requesting a cancellation or refund request? Reach out directly to our billing coordinators in the Help Center.