Question 1

What is Softune?

Accepted Answer

Softune is an all-in-one ecommerce SaaS platform for small businesses and startups in Bangladesh. Create a professional online store, manage products and orders, accept COD and manual bKash/Nagad payments, connect couriers, run Store Sale (POS), and grow from one dashboard.

Question 2

Do I need coding skills to use Softune?

Accepted Answer

No. Softune is built for non-technical users. Launch a store, add products, manage orders, and customize your storefront in the Theme Editor — no coding required.

Question 3

Can I manage multiple stores from one dashboard?

Accepted Answer

Yes. Softune lets you switch between stores from one dashboard. The Business plan includes up to 3 storefronts on a single account. Softune does not offer unlimited stores on every plan.

Question 4

What payment methods does Softune support?

Accepted Answer

Softune supports Cash on Delivery (COD) plus manual bKash and Nagad: shoppers pay your wallet number and submit a transaction ID, then you verify before shipping. Live auto-checkout through SSLCommerz or other card gateways is not available yet.

Question 5

How long does it take to launch my store?

Accepted Answer

Minutes. Pick a pre-built theme, add products, enable a payment method, and publish — your store can be live and accepting orders the same day.

Question 6

Is my customer data secure?

Accepted Answer

Yes. Softune isolates each merchant’s data by tenant, stores sensitive credentials encrypted, and includes rule-based Fraud Protection (phone blocklist plus checkout rules) to reduce COD abuse. Softune does not claim machine-learning fraud scoring.

Question 7

Can I customize my store's design?

Accepted Answer

Yes. Choose a professional theme and use Softune’s Theme Editor to change colors, fonts, sections, and branding with live desktop and mobile preview — no code. AI Suggest can propose changes you still review before publishing.

Question 8

What courier services are integrated with Softune?

Accepted Answer

Softune’s Couriers screen lists major Bangladesh partners including Steadfast, Pathao, RedX, Paperfly, eCourier, Sundarban, Carrybee, SA Paribahan, and PandaGo. Steadfast supports a verified API-key connect today; Softune does not claim real-time tracking or auto-booking for every partner.

Question 9

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes. You can move between Starter, Growth, and Business. See the live pricing page for current limits and what’s included on each plan.

Question 10

How does Softune's AI help my business?

Accepted Answer

Softune’s Gemini-powered AI chatbot answers questions about your products, orders, and sales from your own store data. AI Suggest helps with theme direction, and one-click AI writing drafts product descriptions. Merchants always confirm before AI changes go live — Softune does not auto-rewrite your store SEO without review.

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