Customer Engagement add-ons
Enable Softune Customer Engagement Add-Ons — Live Chat through Size Guide — when shoppers need conversation and confidence.
2 min readUpdated Aug 20, 2026
On This Page
- 01Enable an engagement Add-On
- 02Suggested order
Details
Section
Add-Ons
Read Time
2 min read
Updated
Aug 20, 2026
Customer Engagement Add-Ons help shoppers talk to you and decide with confidence. Softune’s set: Live Chat, WhatsApp Alerts, SMS Updates, Product Reviews, Loyalty Points, Recently Viewed, Quick View, Product Enquiry, Product Compare, and Size Guide.
Enable an engagement Add-On
- 1. Open Menu → Add-Ons
- 2. Filter to Customer Engagement
- 3. Open the Add-On (for example Live Chat or WhatsApp Alerts)
- 4. Enable it for the store
- 5. Complete any Softune configuration fields that Add-On requires
- 6. Preview the storefront to confirm the widget or flow appears
Suggested order
- Start with messaging channels customers already use (WhatsApp Alerts / Live Chat)
- Add Product Reviews once you have delivered enough orders for social proof
- Add Size Guide / Product Compare when hesitation comes from fit or option overload
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