Managing the phone blocklist
Maintain Softune’s manual Fraud Protection phone blocklist with notes — add after confirmed abuse, remove mistakes quickly.
2 min readUpdated Aug 20, 2026
On This Page
- 01Add a number
- 02Remove a mistake
Details
Section
Analytics & Reporting
Read Time
2 min read
Updated
Aug 20, 2026
Softune’s Fraud Protection blocklist rejects checkouts from phone numbers you mark as abusive. Softune supports notes so staff know why a number was blocked.
Add a number
- 1. Open Settings → Fraud Protection
- 2. Open the blocklist Softune shows
- 3. Add the phone number after confirmed abuse (not a single soft refusal)
- 4. Write a short note for teammates
- 5. Save and confirm Softune lists the entry
Remove a mistake
- 1. Find the entry in the blocklist
- 2. Remove it if a legitimate customer was blocked
- 3. Ask the customer to retry checkout
- 4. Apologize and fulfill if the order succeeds
Pair the blocklist with Softune’s rule-based flagging. Rules catch patterns; the blocklist stops known bad phones at the door.
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